Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must also obtain your return authorization form within 14 days of receiving your order.

Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To make a return, follow these easy steps:
1. Email us at hello@iamvibes.co.uk with the reason of your return and obtain a Return Authorization Form, which will include our return address.
2. Print the Return Authorization Form and place it in the bag/box with the item(s) you are returning/exchanging and send it to us
3. We’ll refund you within seven business days of receiving your package and send you an email when this transaction has taken place, or send out your exchange Free of Charge.

Please note that you need to return your item(s) to IAMVIBES at your own cost. IAMVIBES cannot be held accountable for loss of incoming mail, so it is your responsibility to ensure the parcel reaches us safely and in the proper condition as outlined in our Return Policy. Generally our customers return parcels obtaining a certificate of posting to ensure the package traceability.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@iamvibes.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@iamvibes.co.uk and obtain a Return Authorization Form.


Shipping
To return your product, you should mail your product to the address indicated in the Return Authorization Form.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. You are responsible to ensure we receive your item safely. We don’t guarantee that we will receive your returned item.